Thank you for shopping at exclusivejockeystore.com We appreciate the trust you have placed in us and want to ensure you have a satisfying shopping experience. Please read our refund policy carefully to understand your rights and obligations.
1. 7-Day Return Policy:
We offer a 7-day return policy from the date of purchase.
To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging with original tags.
2. Return Process:
To initiate a return, please contact our customer service team at support@exclusivejockeystore.com with your order number, the reason for the return, and any supporting photos.
Our team will guide you through the return process and provide you with a return authorization.
3. Refund Process:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If the return is approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within a certain number of days.
4. Late or Missing Refunds:
If you haven’t received a refund within the specified time frame, please check with your bank or credit card company first.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
6. Damaged or Defective Items:
If you receive a damaged or defective item, please get in touch with us within 48 hours of receiving the product, along with supporting photos. We will arrange for a replacement or issue a refund.
7. Changes to This Policy:
reserves the right to modify or update this refund policy without prior notice. Any changes will be effective immediately upon posting to the website.
By shopping with exclusivejockeystore.com you agree to abide by the terms and conditions outlined in this refund policy.
